DSM's Onsite Break/Fix consists of a professional on-call response team capable of responding to technical problems 24 hours a day, 365 days a year. Service calls are managed through a centralized location with all incidents managed on a priority basis, either remotely or onsite.

The Break Fix team will assess the situation, determine priorities, and take the most appropriate action. DSM employs senior resources proficient in the field of remote monitoring and support, as well as onsite response. From complete "enterprise or server down" scenarios through to "end-user inconveniences," the DSM Break Fix team manages each situation within the appropriate and agreed upon response time.

We respond to all IT infrastructure failures with the primary goal of getting clients functional as quickly as possible.

The DSM Break/Fix solution is designed to support both mature and evolving clients. Our flexibility of resources, time, and technology allow us to blend and partner with a variety of potential clients.