The proliferation of PCs, workstations, internal networks (LANs or intranets) and multi-vendor computing platforms within an organization will always lead to increased end-user demand for assistance.

Many of these requests will require complex problem analysis to resolve increasingly sophisticated computing problems. This can quickly lead to your existing IT support staff becoming overloaded and spending all their time fixing day-to-day problems rather than working on initiatives to make your organization more efficient

When this happens a professional, well managed, dedicated helpdesk function is a necessity. By implementing a helpdesk facility you will enjoy:

The costs of maintaining a critical mass of skilled and qualified staff to ensure a good and consistent service is simply too expensive to justify in these cost conscious times.

To get round this problem, Diversified Services Management offers an outsourced helpdesk service that removes the headache of staffing and training an internal facility. It gives you the freedom to focus on your core competencies while providing your employees with rapid help and advice. By delivering technical support, help and advice when your users need, it ensures that downtime is kept to a minimum.

Your business needs effective, reliable protection from spam, viruses and other email threats. It doesn't need more administrative headaches. DSM's Defense Service works at the network perimeter to identify, quarantine, block and strip suspect email messages before they can enter the messaging infrastructure.

Key Features:

Email Defense:
• Advanced spam blocking
• Virus and worm scanning
• Content and attachment filtering
• Email attack protection
• Fraud protection
• Sophisticated quarantine management
• Outbound message filtering
• Fail-safe disaster recovery

Web Defense:
• Spyware blocking
• Antivirus defense
• Antiphishing protection
• Advanced URL filtering
• Safe search security